Our Policies
At The brass pineapple salon, our goal is to provide guest with a relaxing and professional experience. To ensure fairness to both clients and staff, we kindly ask that you review and respect the following salon policies:
Cancellations
We require at least 48 hours' notice for all cancellations or rescheduling requests. This allows us time to fill your appointment slot and offer it to another client. Late cancellations may be subject to a fee.
Late Arrivals
If you arrive 15 minutes late or more, we may need to reschedule your appointment to avoid running behind for the next guest. We’ll do our best to accommodate you, but time limits may affect what services can be completed.
No-shows
At The Brass Pineapple, we value the time, talent, and income of our artists. If an appointment is missed without notice, a $50 non-refundable deposit will be required before any future appointment can be booked. This deposit will be applied toward your next service. We appreciate your understanding and partnership in helping us protect our artists' schedules and provide the best experience for all guests.
No refunds/adjustments
We do not offer refunds on services. However, if you are unsatisfied with your results, please contact us within 72 hours of your appointment. We’ll be happy to schedule a complimentary adjustment to make it right.
Payment methods
We accept all major payment methods, including credit/debit cards, mobile payments, and cash.